How ScanPlz can transform a restaurant’s working day

The pressure builds between the steps

Picture a café during a busy lunch service. A guest reads yesterday’s price on a paper menu. Another wants a second round of drinks, but the waiter is taking an order elsewhere. The kitchen has a question about a ticket. At closing, the owner has to work out why the cash count and sales record differ.

This is an illustrative situation, not a ScanPlz customer case study. It shows how small gaps between tasks can absorb the attention of an otherwise capable team. A useful system should make the next action clearer for the guest, the waiter, the kitchen and the owner.

ScanPlz connects the menu, ordering, staff calls, kitchen workflow and payment records. Feedback, promotions and loyalty then give the business ways to learn from a visit and offer a reason to return. The QR code is the guest’s entrance to that workflow.

A current menu becomes the start of an order

Guests scan a table code and open the restaurant’s menu in their phone browser without installing an app or signing in. The menu can include photos, sizes, options, add-ons and dietary information. Staff can change prices or availability without replacing the printed table code.

When table ordering is enabled, staff open the table’s session first. Guests can then order and add further rounds from their phones. Staff can also take an order on a phone or tablet, so a guest who wants help still has a familiar way to order.

For an owner, the practical change is a shorter path between the menu the guest sees and the order the team handles. For the guest, it is the ability to browse and request another item without first finding a free waiter. The team still needs to check the order and deliver good service.

See the menu-update workflow and testing checklist

Give requests and orders a clear destination

A guest can use the phone-based call bell for configured requests such as a waiter, water or the bill. Calls reach staff assigned to the area, and the guest can see an acknowledgement. Staff need to be signed in and covering the correct area for that process to work as intended.

Orders can move through confirmed, preparing, ready and served states. Kitchen tickets can be split by station, such as the kitchen and bar. This gives staff a shared view of progress instead of depending entirely on someone remembering a verbal handoff.

Make the day’s numbers easier to question

ScanPlz supports staff-recorded payments, split bills and credit accounts for regular customers. For a Nepal restaurant, staff can record the payment methods guests use, including cash, card, eSewa, Khalti and Fonepay. Guests do not currently pay directly inside the menu.

A counted cash close shows a difference between the expected amount and the cash counted. Reports cover sales, payment types, voids and order stages. These records help an owner ask specific questions: which service stage was slow, what changed at one branch, or which adjustment needs an explanation?

The useful change is visibility. A report can point to a problem, but staff still have to record events accurately and the owner still has to follow up. If you want margin reporting, the costs recorded for your items also need attention.

Let one visit inform the next

A feedback code can connect a guest’s comment to the table or area it came from. That gives the team a place to start when investigating slow service or a recurring concern. Checking and acting on those responses should be part of the shift routine.

Promotions can run on chosen dates, days and hours, while coupons can have expiry and use limits. Loyalty supports stamp cards, points and tiers. These tools let you create a specific return offer or reward, then review whether customers actually use it.

Returning guests still need a good reason to choose the restaurant. Keep rewards understandable, review their cost and send marketing messages only to customers who agreed to receive them. Feedback handling and service quality should support the offer.

Plan a scheduled restaurant offer

Start with one area and measure what changes

You can begin with a counter, a terrace or a small table area. The ScanPlz team helps with the first menu setup and printable codes. Agree who opens tables, who responds to calls and who checks the end-of-day records before starting live service.

Feedback, promotions and loyalty can also be introduced alongside your current billing process. Agree how records and responsibilities will be handled while both systems are in use.

• Check how often guests or staff encounter an outdated price or unavailable item.
• Review order progress and missed staff requests during comparable shifts.
• Track cash differences and whether the team can explain adjustments at closing.
• Review feedback actions, reward use and eligible repeat visits using the records available to you.

Keep a simple starting record before the trial. Compare similar service periods and ask the staff what became easier or harder. Those observations are more useful to your decision than a general promise of higher sales.