Your data
Delete your
ScanPlz data
You can remove your ScanPlz account and the personal data attached to it at any time. Here is exactly how, what gets deleted, and how long it takes.
Last updated:
Delete your account in the app
- Open the ScanPlz app and sign in with the method you used before — email, Facebook, Google or Apple. Your account and its sign-in live in the app; this website is the venue's menu and service bell, and never asks you to sign in.
- Go to Profile → Account.
- Choose Delete my account and confirm. Deletion is immediate and cannot be undone.
Or ask us to delete it
If you cannot use the app — for example you removed ScanPlz from your Facebook settings — email [email protected] from the address you used, or tell us the phone number or Facebook name on the account. We verify the request and delete the data within 30 days, and confirm by email when it is done.
Removing the ScanPlz app from your Facebook account (Settings & privacy → Settings → Apps and Websites) also sends us an automated deletion request, which we process the same way.
What gets deleted
- Your name, email address, phone number, gender and date of birth.
- Your linked sign-in identities — the connection to Facebook, Google or Apple, and your password.
- Your saved addresses, active sessions and sign-in tokens.
- Your loyalty balance and any profile preferences.
What we keep, and why
Records of completed orders and payments are kept in anonymised form — with every link to you removed — because the venue that served you must retain transaction records to meet its tax, accounting and fraud-prevention obligations. These records can no longer be used to identify you.
Data held in your own browser (your cart and the anonymous session ID) never reaches your account and is cleared when you clear your browser storage.
Questions
Email [email protected]. See also our Privacy Policy.